Payment Policy

1. Free trial

New accounts get a 7-day free trial covering up to 100 OTP verifications (40 EGP of trial credit), at no cost. The trial period and verification allowance don't roll over or extend past 7 days.

2. Activation fee

To continue using Authlie beyond the free trial, a one-time account activation fee of 1,000 EGP applies. This is separate from your wallet balance and covers account activation, not OTP usage.

3. Wallet and top-ups

Beyond the trial, Authlie runs on a prepaid wallet. You top up your balance — minimum 500 EGP per top-up — and usage is deducted automatically as you go. If your balance reaches zero, new OTP requests are declined until you top up again.

4. How verifications are charged

You're billed only for verifications that succeed. A call that fails, goes unanswered, or a code that expires unused, is never charged. The rate per successful verification depends on how many you've completed in the current calendar month:

• 1st–100th verification: 0.25 EGP each
• 101st–1,000th verification: 0.20 EGP each
• 1,001st verification onward: 0.15 EGP each

Tiers reset at the start of each calendar month. Your rate only ever moves down as monthly volume grows, never up.

5. Refunds

Credit added to your account is non-refundable, with two exceptions:

• 14-day window — unused top-up credit may be refunded if you request it within 14 days of that top-up.
• Service malfunction — if a fault on Authlie's side prevents verifications from completing as expected, we may refund the affected credit at our discretion.

Outside of these two cases — including simply changing your mind or no longer needing the service — top-up credit is not refundable. The activation fee is likewise non-refundable once your account is activated.

6. How to request a refund or dispute a charge

Call us at +20 10 0488 1700 with your account email and the top-up or verification in question.

7. Payment processing

Top-ups and the activation fee are processed by our third-party payment provider. Authlie does not store your card details.